Terms of Purchase

About Us

Rent Luxury Villas Croatia is holiday villas rental agency dedicated to finding an ideal home for guests to stay in. We are a professional team with years of experience in tourism industry in Croatia. Our collection of luxury holiday villas is handpicked according to our high quality standard. Each villa is personally inspected with an accurate descriptions displayed on our website. Our team is at disposal 24/7 offering very personal service to our clients.

Rent Luxury Villas Croatia travel agency
by Domus properties d.o.o.
VAT ID: 97941229837
Ćaleta-Cari 53a
HR - 22000 Bilice

Agency ID: HR-AB-22-110068105
Phone: +385 91 2955 551
Email: [email protected]

Terms of use – rules and instructions

After choosing your villa select your dates and the duration of your stay on the booking calendar. You will be able to select only available periods. For accommodation and services which have the sign ˝Book now˝ the agency guarantees their availability. In this case you can proceed to the selection of the payment method. In other words you can confirm your reservation immediately, except in few cases when we need the owner’s confirmation. For accommodation without the sign ˝Book now˝ our customer service will send you an e-mail about the availability within 24 hours (48 hours on weekends and holidays). In case of availability we will inform you by e-mail how to proceed with the reservation process and continue with the selection of payment method.

The details of your booking - review your selection and click continue. Enter your personal contact information and the number of adults and children in your group. If you have infants in your group, baby cots and highchairs will be provided on demand. You may also add a message if you have any requests or further questions. You can also check the general rental terms and conditions by clicking on the appropriate link.

Payment method

Review all the details of your booking and select your payment method. To secure your reservation we require a 30% deposit. The deposit is non-refundable. The security damage deposit is cash you give at arrival and it will be refunded on departure. Any damages will be deducted from the deposit amount.

For the 30% deposit please select one of the following payment methods:

• Master Card, Visa, Maestro, American Express, Diners and Discovery cards are accepted.
• Paypal payments are accepted.
• Cash on arrival. (due on arrival - may not be an option for some properties)

Please note that if you use your credit card or pay-pal for the deposit, your booking is instantly secured and you will receive a confirmation on the website and by email.

If you have selected a bank transfer for the deposit you will receive an email with all the details of your booking and instructions on how to proceed. To finalise the reservation you are required to follow the instructions in the email and confirm your reservation. After that you will receive payment details. You are required to make the payment in the next few days so we receive it in 3 working days. After that period if we are missing the down payment you will be contacted and your reservation can be canceled. Bank transfers may not be possible if your arrival date is in 30 days or less.

Please note that if you select to pay the remaining 70% by cash on arrival the deposit is not refundable in case of cancelation.

All the rates include VAT and tourist tax for all the members of your group.

PAYMENT ON OUR WEBSITE IS SECURE: www.rentluxuryvillascroatia.com takes credit card data security very seriously. For that reason we use WSPay to securely handle credit card information.

PAYMENT BY FOREIGN CREDIT CARD

The amount that will be charged on your foreign credit card is in Euro (€). If you have a different currency on your credit card a conversion to Euro (€) will be made by your credit card company. As a result of this conversion it is possible to have small deviations between the price shown on our web site and the one charged on your credit card. Rent Luxury Villas Croatia can not be held responsible for any difference in price resulted by currency conversion.

Statement on Protection and Collection of Personal Data and their Use

Domus Properties d.o.o. provides personal data protection by collecting only basic customer information necessary to meet business obligations. Collected customer personal data is kept strictly confidential and used only for the purposes for which it was collected. Access to the collected personal data is restricted to authorized employees only.

All employees of Domus Properties d.o.o. and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.

Statement of WSPay usage

Domus Properties d.o.o. uses Monri WSPay for online payments.

Monri WSPay is a secure system for online payments, real-time credit and debit card payments, and other payment methods. Monri WSPay ensures the customer and the merchant with secure card data entry and transfer, which is also confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Statement about the Protection of Personal Data Transfer 

Data protection is pursuant to the General Data Protection Regulation of the European Parliament and Council no. 2016/679- Regulation and implementation of the General Data Protection Regulation.

Monri WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and pursuant to the strict rules of PCI DSS L1 Regulation on the protection of data entries and transfers.

Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Personal data used for authorization and collection purposes, or for the performance of the contract or contract obligations, are deemed to be confidential data.

Monri WSPay does not process or use these personal data except for the purpose of fulfilling authorization and collection purposes.

Monri WSPay ensures to meet all conditions determined by applicable personal data protection regulations, for the processors of personal data, especially by taking all necessary technical, organizational and security measures, which is confirmed by the PCI DSS Level 1 certificate.

CONFIRMATION

Once the online payment is performed, you will receive a confirmation of the payment on your e-mail address. You can use this confirmation as a voucher.

CANCELLATION POLICY

If you would like to cancel your payment, it is necessary to contact us in written on [email protected] and to explain reasons for the cancellation.